Our offices will be closing on the 23rd December until the 4th January 2021 for the Christmas period. Click here to read more >

Delivery and Product Information

We offer a number of different delivery options for our products to ensure that your order is received as smoothly as possible while also being convenient to your schedule. Delivery charges are dependent on order size/value, so will be displayed at checkout.

Our delivery options are listed below, however if you do have any special requirements with your order please contact us and let us know prior to ordering.

We are only able to deliver to the UK Mainland. If you wish to place and order and live outside of the UK Mainland, please contact us before ordering and we can discuss your options.

Please Note: All delivery options are subject to stock availability from our supplier. You will be notified if there is any delay to your order because of this, and we will strive to deliver to you as quickly as possible.

Delivery Options

Delivered via a 2 man team and products are delivered into the customer's property where it’s safe to do so and social distancing can be achieved. Otherwise they are left at reception / front door.

All installations are pre-called and COVID-19 risk assessment done over the phone to confirm installation is safe to be carried out. Orders deemed unsafe will be offered delivery only and difference will be credited back. Prices are for normal deliveries - if the delivery locations have access issues, long carry-in routes or multiple floors then we need to know in advance to plan the delivery and advise surcharges.

Available for all products

These options will appear at checkout for all products on our website.

Standard Delivery

Delivery of products to address specified within 5-10 working days.

Standard Delivery and Installation

Delivery of products to address specified and installation of products within 5-10 working days.

Available for all Next Day products*

These options will appear at checkout for all Next Day products on our website. You will know the product is eligible if it is labelled with 'DD Next Day'.

*If your cart contains standard and next day products, then only standard delivery options will be available. If you'd like next day delivery options, please order next day products separately.

Next Day Delivery

Delivery of products to address specified within 2-3 working days* (if ordered before 12 noon).

48 Hour Delivery and Installation

Currently Unavailable

FREE Delivery for orders over £3000

For any order in which the basket total exceeds £3000, all delivery options will be free of charge.

Delivery Prices

Standard Delivery Standard Delivery and Installation Next Day Delivery 48 Hour Delivery and Installation
Orders under £199 £40 £55 £50 Currently Unavailable
Orders between £200 - £1000 25% of Order Total
Orders between £1001 - £2000 20% of Order Total
Orders between £2001 - £2999 18% of Order Total
Orders over £3000 Free

Standard Delivery

Orders under £199 = £40
Orders between £200 - £1000 = £40
Orders between £1001 - £2000 = £40
Orders between £2001 - £2999 = £40
Orders over £3000 = Free

Standard Delivery and Installation

Orders under £199 = £55
Orders between £200 - £1000 = £25% of Order Total
Orders between £1001 - £2000 = 20% of Order Total
Orders between £2001 - £2999 = 18% of Order Total
Orders over £3000 = Free

48 Hour Delivery

Orders under £199 = £50
Orders between £200 - £1000 = £50
Orders between £1001 - £2000 = £50
Orders between £2001 - £2999 = £50

48 Hour Delivery and Installation

Currently Unavailable

Delivery prices above do not include VAT. All VAT charges are calculated at checkout.

Made to Order (MTO) Products

Most of our products are stocked but some products need to be manufactured after we receive your specifications. These are Made to Order (MTO) products. You'll be able to tell a product is MTO by the label - '(Made to Order)'.

Due to the product being manufactured based on requirements provided at the point of order, the above delivery times will be applicable once the product has been created, not from when you place the order. We'll be in touch as soon as you order to give you an idea of the when you will receive the product.

Ordering an MTO Product

When ordering an MTO product on Dams Direct, you'll need to choose the specific fabric you want for your product. There are a number of different bands to choose from*, all varying in colour options and price:

Task Seating Fabrics

Soft Seating Fabrics

Screen Fabrics

*Please note that not all fabrics bands are available for all MTO products.

Once you've decided the fabric colour you want, choose the appropriate Fabric Band in the dropdown menu and then state what fabric you'd like in the text box. This way we can ensure your order is processed and delivered as efficiently as possible. More fabrics may be available on request.

If you have any questions about purchasing a MTO product, please get in touch and we can answer any queries you may have.